Rafidain Bank launches electronic inquiry service via the “Aur” platform to facilitate customer communication.

Rafidain bank introduced the launch of an digital inquiry service through the authorities’s “Ur” platform, aiming to enable residents to quick and securely get admission to primary banking statistics, as part of the Iraqi government’s digitization efforts.

The financial institution stated in a declaration obtained via dinaropinions.com that “the new service makes it easier for clients to comply with up on many essential monetary information without having to visit the bank’s branches,” explaining that the platform includes inquiries about:

Salaries and Deductions: View revenue disbursement info, deduction mechanisms, and associated financial information.
digital advances: test the advance repute, eligibility levels, and statements of disbursements.
digital cards: music card repute, capture or carry them, and determine the motives for suspension.
Issuance Verification: verify the authenticity of documents issued through the financial institution.
digital service beneficiary facts: evaluate the interplay history with digital services.
opposite deducted amounts: track requests for refunds of deducted quantities.
Localization inquiries: check the status of profits transfers to Rafidain bank.
The financial institution showed that “a specialized team of personnel is liable for following up on inquiries and responding to them in the course of reputable working hours, ensuring prompt processing and correct records.”

He pointed out that “the release of this provider comes as part of the financial institution’s plan to modernize its virtual infrastructure, maintain tempo with the authorities’s method to digitize financial offerings, and improve the patron experience through flexible and secure equipment.”