The National Bank declared, on Wednesday, the making of an electronic stage to oversee objections from clients of monetary organizations.
The bank expressed in a proclamation that it “looks to robotize crafted by the monetary area to decrease reputational dangers and upgrade trust between every monetary establishment and general society. In this regard, it has developed an electronic platform for managing complaints. Its primary function is to automate the financial institutions’ receipt of public complaints via the link on the complaint form and to manage their processing under the supervision of the Central Bank.
He proceeded, “The reaction period for a protest documented against monetary organizations on the stage requires somewhere in the range of one and five, not entirely set in stone by the National Bank of Iraq through the framework for every grumbling in view of its temperament and the significance of handling it. In the event that monetary organizations don’t answer the grievance coordinated to them through the framework inside the predetermined time, a fine of (100,000 Iraqi dinars) will be forced for every objection for every day of postponement.”
